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Know Randpark Club’s General Manager, Albert Clack

by | Sep 6, 2023

You have been in the Management and Hospitality industry for a long time, what made you choose this career?

I have been in the hospitality industry for just over 20 years now. I originally thought about becoming a chef but transitioned to management whilst studying.

I enjoy creating a space where people can relax, unwind and build relationships. Through this journey I ended up in the golf industry and just fell in love with it.

Who has been your Biggest Mentor?

There are just so many to mention, I try and make a point to learn something from everyone. Where I need help, I generally migrate to people that are specialists in the subject who demonstrate an unwavering passion and knowledge.

“A special word of thanks must go to Keith Jacobs”

These last few years have been a tremendous learning curve and the support and guidance of the members of the General & Finance Committee has played a major part in my current successes achieved.

A special word of thanks must go to Keith Jacobs, Chairman of the Finance Committee who constantly challenges me to be better at everything I set out to do.

Describe a typical workday for you at Randpark?

Each day of the week has its own set of actions required. First thing in the morning, I confirm what my day looks like and what I must achieve by the end of the day. I generally arrive at work just after 7am after dropping my daughter at school.

I go for a walk around the clubhouse, driving range and golf ops area where I get to engage with members and my team and highlight any areas of concern that require urgent action. I like to have a coffee with the greenkeeper during this time and catch up on news and feedback from the golf courses. From there, it is administration work, meetings and dealing with correspondence.

Midday, I take a breather, assess the morning achievements, and prioritize what requires urgent attention and what else remains for the balance of the day. If time permits, I start preparations for the following day.

“Keeping the facilities in pristine condition, whilst working within the budget we have set, is probably the biggest challenge we as a team face on a day-to-day basis”

From 16h30 to 17h30 / 18h00 you will find me walking through the Terrace bar and Baobab bar engaging with our club members and enquiring about their day, getting feedback from them on their golf experience at the club – course and clubhouse.

What are your biggest challenges with Randpark having two 18-hole championship golf courses and such a large membership base?

At Randpark Club we have 118 hectares of ground and a 4-story clubhouse. Keeping the facilities in pristine condition, whilst working within the budget we have set, is probably the biggest challenge we as a team face on a day-today basis.

With consumers already being careful on how they spend their money these days, what is your plan to attract people to Randpark?

We have recently partnered with Virgin Active Padel Club where they will be installing 4 double courts. Padel is one of the fastest growing sports and there is a massive demand from our community and members.

I believe the addition of this new sport will give additional value to being a member of Randpark Club and further attract people to our club. Randpark Club is known for being social and Padel will form a key attraction for families and young professionals.

In your opinion, what factors contribute to excellent customer service and keeping your standards at such high levels?

Consistency is probably one of the biggest drivers for spend now, and ensuring you deliver and exceed your members’ and visitor’s expectations. Having the right people in the right positions and surrounding yourself with a team that can take service to the next level is vitally important.

“Your team needs to feel part of the process and celebrate small wins as much as possible”

This year we are really focusing on training and improving our team culture. Your team needs to feel part of the process and celebrate small wins as much as possible.

Engaging with members and listening to their feedback is also a great way to understand the mood of your membership and what areas need a little bit more attention.

Do you still have short & long term goals?

Absolutely, personally I am busy with my CCM through CMASA, which I aim to complete in the next 2 years. After this I am toying with agronomy or accounting, I suppose I have a bit of time to decide what’s next.

What do you enjoy doing in your free time?

Spending time with my family outdoors, hiking and camping.

Do you still get time to play a round of golf?

I try and make a point to play once a month in our Mixed Open at the club, the rest of the time it’s my job to ensure everything runs as it should and our members and visitors get to experience two great golf courses in Johannesburg.

Credit: SA Golf Trader




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From the Blog

Ex-Club President Koos Loots (79) shoots his age

Ex-Club President Koos Loots (79) shoots his age

Most would agree that holes 10-18 on Firethorn is the harder of the course’s two nines but sweet-swinging 79-year-old Koos Loots had no trouble touring the tough inward loop in just 37 strokes in the club’s Senior Competition on Tuesday morning …

Golf Terms & Conditions

1. The Club reserves the right to impose a cancellation fee of up to R250 for any tee-times booked in peak times (as determined by the club) which are cancelled within 24 hours regardless of whether that actual member made the booking and /or cancellation.

2. The Club reserves the right to impose a no-show fee of up to R500 for any tee-times booked in peak times (as determined by the club) where the member failed to show up regardless of whether that actual member made the booking and /or cancellation.

3. Golf specific disclaimer: When entering the Club’s premises, the member is fully aware and understands the risk and hazards inherent to the golf environment which includes but is not limited to the risk of being struck by flying golf balls and lightning strikes. In the case of the latter, the member further acknowledges that the shelters provided on the golf course are rain shelters only and are not lightning proof and the club accepts no responsibility in respect of death or injury of persons or destruction or damage to property as a result of any lightning strike whether it occurs at or near a rain shelter or at any other place. All persons using any such rain shelters or any other shelter on the property do so entirely at their own risk. It is to be noted that whilst the Club makes use of an automated lightning detection system, the Club makes no warranties and accepts no responsibility with respect to either the reliability or accuracy of the equipment. It is further noted that a member always has the right to stop play if he/she deems any condition, including lightning, to be a danger to his or her personal safety.

4. A member is not entitled to a refund of golf fees in the event a competition or round is cancelled due to weather.

5. The notional base number of rounds for a CLUB10 and CLUB20 playing cards is 10 & 20 respectively regardless of any reference to an unlimited playing card. When these golf round thresholds have been completed the cost of the playing cards has been consumed. The rounds cannot be carried over to the following financial year, and thus lapse on 31 March.

6. Unlimited golf is subject to booking restrictions as per the specific membership category. The rounds cannot be carried over to the following financial year, and thus lapse on 31 March.

7. Graduates may book for a Sunday PM two weeks in advance via the booking ladies and 11 days in advance on the online platform. Bookings for the weekend will open on a Thursday (2 days before) at 06:00 am. We will introduce a graduate booking sheet which will allow graduates to add their names for a slot which the booking ladies will fill closer to the weekend. Saturday morning games will be charged at R500.00 – all other periods include the Unlimited ticket.

Membership Terms & Conditions

1. Upon the club receiving this application form, signed terms and conditions, letter of good standing from previous club and credit check approval, an invoice will be sent and membership will only become active upon full upfront payment of all applicable fees and/or signature of a debit order arrangement and payment of first instalment. If a debit order arrangement is signed, the first instalment of membership is payable via EFT, there after the debit order arrangement will take effect.

2. Membership at Randpark is subject to approval by committee. A probation period of 3 months will apply to all new applicants. In this time Randpark reserves the right to refund unsuccessful applicants.

3. Family Membership is subject to membership of principal member.

4. Club membership would without interruption continue year on year but is subject to the payment of an annual fee as determined by the club.

5. The membership may be terminated by the member giving the club twenty business days’ notice in writing of his/her intention to do so.

6. The Club reserves the right to impose a 10% cancellation fee on a member who elects to cancel his/her membership during a financial year; however, no cancellation fee will be charged if a member gives notice not to renew his/her membership at the end of the club’s financial year.

7. There is a 3 month "cool off" period applicable if a member elects to cancel his/her membership. If a member reinstates his membership within this period the Club reserves the right to charge an entrance fee.

8. The Club may cancel a member’s membership if the member is in material breach of his/her obligation to pay annual subscription fees and the Club has given the member twenty business days’ notice in writing to remedy this breach and the member fails to do so.

9. The Club may suspend a member that is in default on his membership fees paid on debit order if that debit order is not successful. The Club will inform the member of this and the member has 3 business days to rectify his/her account. If the 3 business days lapse without any payment of outstanding amount the club reserves the right to suspend the member.  Membership will only be reinstated upon receipt of amount in arrears. If a member has 3 consecutive failed debit orders without arrears being paid up, the Club may cancel his/her membership given twenty business days' notice in writing to remedy this breach and the member fails to do so. When a member is suspended he is not deemed to be a member.

10. Any levies e.g. Capital Development Fund or special fees payable on an annual basis or as lump sum for a period are non-refundable and not related to usage of the Club.

11. By either Party submitting any personal information to the other, the disclosing Party unconditionally and voluntarily, consents to the processing of the submitted personal information for the following purposes; Invoice, Debit Order, Statement, Newsletter, SMS, WhatsApp, Randpark App.
For more information on how the club uses your personal information please see our Privacy Policy (https://bit.ly/3N7TDYj) on our website.

12. The Applicant hereby agrees and consents to the Applicant’s personal information being processed by, or on behalf of the Club for the purposes set out herein.

13. It is understood by the member that it is necessary for the Club to communicate with its membership from time to time and that by signing these terms and conditions a member gives the club his/her express permission for the Club to communicate with him /her via any means of Club communication unless he/she has informed the Club in writing that they do not wish to receive such or all communication. As mentioned in Section 69 of the POPI Act.

14. By signature hereto, the member expressly acknowledges he has read, and understands, the following disclaimers from the Club Constitution and the Club Bye-Laws.

15. General disclaimer: Randpark Club does not accept liability or responsibility whatsoever in respect of death or injury of person or destroying or damage to property or loss of any nature, whether arising from negligence or any other cause including lightning, which is suffered by any member or any person who enters the club premises and/or uses the golf course or any other amenities or facilities provided. Members and other users of the Club facilities use the facilities at their own risk and are advised to insure themselves for loss and injuries they may suffer and for claims against themselves.

16. A member is not entitled to a refund of golf fees in the event a competition or round is cancelled due to weather.

17. Vouchers which may be given to a member upon joining are given on a complimentary basis and do not form part of the subscription.